Operations Coordinator

As an Operations Coordinator you’ll play a critical role in bridging strategy and execution across our construction project pipeline. You’ll lead the day-to-day operations that drive our success—from managing job paperwork and local municipal requirements to coordinating project schedules, client onboarding, and internal workflows.

📍 Location: 100% Remote (Philippines-based)
⏰ Schedule: Full-time, PST (California) hours
💼 Role Type: Independent Contractor
💸 Rate: ₱400/hour (starting, based on experience)

The company: You’ll be working with a California based client that utilizes advanced GIS survey techniques to identify, map and remove trip hazards to ensure a safe and compliant walking surface.

They provided safe, efficient and cost-effective trip hazard removal solutions for private and public properties across Southern California.

What you’ll do: This is a high-impact, client-facing role that supports the full project lifecycle—from pre-sale handoff through successful delivery—while working closely with the Sales Lead and executive team. 

You'll also bring structure to our internal processes, leverage technology to boost efficiency, and own special projects that improve performance and scalability.

In short, you’ll be the operational heartbeat of a fast-moving team—ensuring our projects run smoothly, our clients are well-supported, and our business continues to grow with intention.

Project & Client Operations

• Manage all job paperwork, documentation, and compliance submissions for municipal contracts
• Own day-to-day operational process—from project intake through execution and closeout
• Coordinate closely with the Sales team to ensure seamless handoffs and alignment on client expectations
• Schedule and track field operations including bump schedules, ensuring timely delivery and team readiness
• Maintain and refine client onboarding forms and documentation to support a consistent, high-quality experience

Customer Success & Communication

• Prepare clear, engaging materials for client meetings and internal reviews
• Monitor client progress post-onboarding and follow up on key deliverables and action items
• Support post-sale relationship continuity by maintaining organized records and updates
• Communicate regularly with internal stakeholders and clients to ensure alignment and satisfaction

• Organize digital files and project assets into intuitive systems for team-wide access
• Manage core administrative tasks including email coordination, invoicing, travel bookings, and expense tracking
• Design and deliver high-quality presentations and reports showcasing client outcomes and project performance
• Conduct research on client-specific topics to inform proposals, strategy discussions, and prospect outreach

Tech-Driven Optimization & Special Projects

• Leverage CRMs, automation tools, and workflow platforms to streamline team processes and boost productivity
• Analyze and report on internal KPIs to inform leadership decisions and continuous improvement efforts
• Own special projects that support business development, efficiency, or cross-functional collaboration
• Seek and suggest new ways to enhance operations, client service, and team performance

About you: 
✅ Legally eligible to work in PH as an Independent Contractor
✅ Strong fluency in written and verbal English
✅ You must have your own laptop / computer and secure, high speed, secure internet access
✅ 2+ years in an Operations or Project Manager role (or similar) 
✅ Proficient in Google Suite, Microsoft Office, Pipedrive or other CRMs
✅ Tech-savvy with a keen interest in emerging technologies (AI, efficiency tools, etc!)
✅ A great communicator who’s comfortable with emails, calls, and problem-solving on the fly
✅ Friendly, adaptable, and client-focused

Bonus for:
🌟 Experience in small, fast-paced US based companies
🌟 Industry knowledge: construction, logistics, real estate or similar