The company: You'll be working with a California-based client that uses advanced GIS survey techniques to identify, map, and remove trip hazards, so walking surfaces stay safe and compliant.

They provide safe, efficient, and cost-effective trip hazard removal solutions for private and public properties across Southern California.

What you'll do: This is a high-impact, client-facing role that supports the full project lifecycle, from pre-sale handoff through successful delivery. You'll work closely with the Sales Lead and the executive team. You'll also bring structure to internal processes, use technology to boost efficiency, and own special projects that improve performance and scalability.

In short, you'll be the operational heartbeat of a fast-moving team, making sure projects run smoothly, clients are well supported, and the business keeps growing with intention.

Project & Client Operations

• Manage all job paperwork, documentation, and compliance submissions for municipal contracts
• Own the day-to-day operational process, from project intake through execution and closeout
• Coordinate closely with the Sales team for seamless handoffs and alignment on client expectations
• Schedule and track field operations, including bump schedules, to ensure timely delivery and team readiness
• Maintain and refine client onboarding forms and documentation to keep the client experience consistent and high-quality

Customer Success & Communication

• Prepare clear, engaging materials for client meetings and internal reviews
• Monitor client progress after onboarding and follow up on key deliverables and action items
• Support post-sale relationship continuity by keeping records and updates organized
• Communicate regularly with internal stakeholders and clients to keep everyone aligned

Administrative & Digital Workflow Support

• Organize digital files and project assets into intuitive systems the whole team can access
• Handle core admin tasks, including email coordination, invoicing, travel bookings, and expense tracking
• Design and deliver high-quality presentations and reports that showcase client outcomes and project performance
• Research client-specific topics to inform proposals, strategy discussions, and prospect outreach

Tech-Driven Optimization & Special Projects

• Use CRMs, automation tools, and workflow platforms to streamline processes and boost productivity
• Analyze and report on internal KPIs to inform leadership decisions and continuous improvement
• Own special projects that support business development, efficiency, or cross-functional collaboration
• Look for and suggest new ways to improve operations, client service, and team performance

About you:
✅ Legally eligible to work in the Philippines as an Independent Contractor
✅ Strong fluency in written and verbal English
✅ Your own laptop/computer and secure, high-speed internet access
✅ 2+ years in an Operations or Project Manager role (or similar)
✅ Proficient in Google Workspace, Microsoft Office, and Pipedrive or other CRMs
✅ Tech-savvy with a keen interest in emerging technologies (AI, efficiency tools, etc.)
✅ A great communicator who's comfortable with emails, calls, and solving problems on the fly
✅ Friendly, adaptable, and client-focused

Bonus points:
🌟 Experience in small, fast-paced, US-based companies
🌟 Industry knowledge in construction, logistics, real estate, or a similar field